Swiss E-Pass Solutions | E-Governance & Traffic Management Software

Swiss E-Pass Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal data when you use our site and services. This policy applies to all users of our online platform and visitors to our site.

1. Data Controller

Swiss E-Pass Solutions, located at 12 Alpenstrasse, Floor 3, 3011 Bern, Switzerland, is the data controller responsible for your personal data.

2. Information We Collect

We collect the following types of information:

Information You Provide Directly: This includes information you provide when using our services, such as when registering an account, making payments, contacting customer support, or submitting forms on our site. This may include your name, contact information (address, phone number, email address), payment details, and any other information you choose to provide.
Information Collected Automatically: When you access and use our site, we automatically collect certain information about your device and usage, including:
- Log Data: Such as your IP address, browser type, operating system, referring URLs, device information, pages visited, and dates/times of access.
- Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity. You can control the use of cookies through your browser settings.
Information from Third Parties: We may receive information about you from third parties, such as payment processors, advertising partners, and social media platforms if you interact with our services through those platforms.

3. How We Use Your Information

We use your information for the following purposes:

Providing and Improving Our Services: To operate, maintain, and improve our site and services, including developing new features and functionality.
Account Management: To create and manage your account, process payments, and provide customer support.
Personalization: To personalize your experience on our site, such as displaying content that is relevant to your interests.
Communication: To communicate with you about your account, service updates, promotional offers, and other important information.
Analytics: To analyze usage trends and patterns to better understand how users interact with our site and services.
Legal Compliance: To comply with applicable laws and regulations, including responding to legal requests and preventing fraud.
Security: To protect the security and integrity of our site and services.

4. Legal Basis for Processing

Our legal basis for processing your personal data depends on the specific context in which we collect it. Generally, we process your personal data based on one or more of the following:

Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you (e.g., providing services you have requested).
Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of third parties, provided those interests are not overridden by your rights and freedoms (e.g., improving our services, conducting analytics).
Consent: You have given us your explicit consent to process your personal data for a specific purpose (e.g., receiving marketing communications).
Legal Obligation: Processing is necessary to comply with a legal obligation (e.g., responding to legal requests).

5. Data Sharing and Disclosure

We may share your information with the following categories of recipients:

Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, data storage, analytics, and customer support.
Business Partners: We may share information with business partners who offer products or services that may be of interest to you.
Legal Authorities: We may disclose information to legal authorities if required by law or legal process.
Affiliates: We may share information with our affiliates and subsidiaries.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

6. Data Security

We take reasonable measures to protect your personal data from unauthorized access, use, or disclosure. These measures include encryption, firewalls, access controls, and regular security assessments. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal data, we will securely delete or anonymize it.

8. Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable laws, you have certain rights regarding your personal data, including the right to:

Access: You have the right to request access to your personal data that we hold.
Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
Erasure: You have the right to request that we erase your personal data under certain circumstances.
Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Object: You have the right to object to the processing of your personal data under certain circumstances.
Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your data protection rights.

To exercise these rights, please contact us at 12 Alpenstrasse, Floor 3, 3011 Bern, Switzerland.

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside of your country of residence, including countries that may not have data protection laws that are as comprehensive as those in your country. We will take appropriate safeguards to protect your personal data when it is transferred internationally.

10. Children's Privacy

Our site and services are not directed to children under the age of 16, and we do not knowingly collect personal data from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us, and we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site. You are advised to review this Privacy Policy periodically for any changes. Your continued use of our site and services after the posting of changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at 12 Alpenstrasse, Floor 3, 3011 Bern, Switzerland.